Refund policy
Return & Refund Policy
At Cyber Sage Supply Store, we want you to feel confident in your purchase. If there is an issue with your order, we'll do our best to make it right.
Returns
Because many of our products are made to order, we generally do not accept returns or exchanges due to ordering the wrong size, colour, or simply changing your mind.
Please review sizing guides carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
Include:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
If the issue is confirmed, we will provide a replacement or refund at no additional cost.
Cancellations
Orders may be cancelled only before production begins. Once production has started, orders cannot be cancelled because each item is created specifically for you.
Refunds
Approved refunds will be processed to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear.
Contact
If you have any questions about your order, please contact us through our store contact page or by email.
Thank you for supporting Cyber Sage Supply Store.
Every purchase helps support the continued creation of thoughtful content, music, and projects that encourage people to Take Root. Rise. Grow.